At Kidoov, we want you to be completely satisfied with your purchase. If you face any issues, we’re here to help with exchanges and refunds under the following conditions:

Exchanges

• You can request an exchange within 7 days of delivery for items that are:

  • Damaged or defective

  • Incorrectly shipped

• To initiate an exchange, please contact us at 

Refunds

• If you prefer a refund instead of an exchange, we will issue a Kidoov Gift Card equal to your purchase amount.

• The gift card will be sent once we receive and verify the returned product.

• Refunds in the form of a gift card are available only if:

  • The request is made within 3 days of delivery.

  • The product is unused, unopened, and in its original packaging with all tags intact.

  • The item is not a sale/discounted product (sale items are only eligible for exchange, not refunds).

Non-Eligible Products

Returns or exchanges are not accepted for the following:

• Items that are used, worn, or washed

• Products not in their original condition

• Items missing original packaging, tags, or accessories

• Items without a readable serial number

• Hygiene-related products, including:

  • Cloth diapers

  • Nappies

  • Padded underwear